FAQs
How Long Does It Take To Process My Order?
Orders are processed within 1–2 business days after payment has been received and verified.
Do You Process Orders On Weekends Or Holidays?
No. Orders are processed during business days only and are not processed, shipped, or delivered on weekends or public holidays.
Where Do You Ship?
We currently ship to addresses within the United States.
How Much Does Shipping Cost?
We offer free standard shipping on all orders.
How Long Does Shipping Take?
Standard shipping typically takes 2–6 business days after your order has been processed.
What Is The Total Estimated Delivery Time?
Most orders arrive within 3–8 business days, including both processing and shipping time.
How Will I Know When My Order Has Shipped?
Once your order ships, you will receive a shipping confirmation email with tracking information.
How Can I Track My Order?
You can track your order using the tracking information provided in your shipping confirmation email or through our Track Your Order page.
What Is Your Return Policy?
We accept returns of eligible printed study materials within 30 days of delivery.
What Items Can Be Returned?
Printed study materials may be returned within 30 days of delivery, including defective and non-defective items, provided they meet our return conditions.
What Condition Must Returned Items Be In?
Returned items must be in new, unused condition and free from writing, highlighting, markings, damage, or other signs of use.
Who Pays For Return Shipping?
Customers are responsible for return shipping costs unless the item received is defective or damaged.
Can I Return A Digital Download Product?
Digital download products are generally non-refundable. However, refunds or replacements may be provided if the file is defective, inaccessible, or materially different from what was ordered.
When Will I Receive My Refund?
Once your return is received and inspected, refunds are processed within 5 business days.
How Will My Refund Be Issued?
Refunds are issued to the original payment method used for the purchase.
Why Haven't I Received My Refund Yet?
After we process your refund, your bank or payment provider may require additional time to post the funds to your account.
What Payment Methods Do You Accept?
We accept Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Apple Pay, Shop Pay, Google Pay, UnionPay, and Klarna through Shopify Payments.
Is My Payment Information Secure?
Yes. All payments are processed securely through Shopify Payments using industry-standard security measures.
How Can I Contact Customer Support?
If you have any questions about your order, shipping, returns, or refunds, please contact our customer support team at support@studici.com or through our Contact Us page.